Last updated: 10-12-2025
At Brownz Leaves, we aim to ensure you are satisfied with your purchase. This Return & Refund Policy outlines how returns and refunds are handled.
1. Return Eligibility
Products must be returned within [X days — typically 7, 14 or 30 days] from the date of delivery.
Items must be unused, unopened, and in the same condition as received.
You must provide a valid proof of purchase (order number / invoice).
2. Non-returnable / Non-refundable Items
Products that have been opened, used, or altered are not eligible for return or refund.
Return eligibility may not apply for perishable goods or items marked “Final Sale / Non-returnable”.
3. How to Request a Return / Refund
Contact us at [your email] with your order number and reason for return.
Once your return is approved, ship the item back to us at the address provided.
Returns must be shipped within [X days] after approval.
4. Refund or Replacement
After we receive and inspect the returned item, we will notify you of approval or rejection of refund/replacement.
If approved, refund will be made to the original payment method within [Y business days].
Alternatively, we may offer a store credit or replacement — at our discretion.
5. Return Shipping Costs
If the return is due to our error (wrong item, defective product), we will cover the return shipping cost.
If the return is due to customer’s change of mind or incorrect order details, the customer is responsible for return shipping.
6. Cancellation / Order Changes
Orders can be cancelled or modified (address/change of product) only before they are shipped. Once shipped, you must use the standard return process.
7. Contact InformationFor any return or refund requests: Email: brownzleaves@gmail.com Phone: 876-5795149